We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Complaints and Suggestions
To make a complaint to NHS Cheshire and Merseyside Integrated Care Board (ICB), you can contact their Patient Advice and Complaints Team via phone, email, or post. You can also raise concerns with the service provider directly or through the Patient Advice and Liaison Service (PALS).Here’s how you can complain:
- Contact the NHS Cheshire and Merseyside ICB
- By Phone: 0800 132 996.
- By Email: enquiries@cheshireandmerseyside.nhs.uk.
- By Post: Patient Advice and Complaints Team,
No 1 Lakeside,
920 Centre Park Square,
Warrington,
WA1 1QY