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Complaints and Suggestions

We are happy to accept and consider comments and suggestions from our patients.

Complaints Procedure

We always try to give patients the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure.

We hope you will use it to allow us to look into and, if necessary correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to NHS England (NHSE).

Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if the patient in person does not make a complaint. If you wish to make a complaint, please telephone or write to our Practice Manager, Lisa O’Brien.  Full details will be taken and a decision made on how best to undertake the investigation.

You will receive a reply within 10 working days, or you will be provided with an update and an estimated timescale as occasionally it may take longer. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.